Terms of service


onlē Terms & Conditions

Last updated: November 2025

Welcome to onlē! These Terms & Conditions (“Terms”) explain how we operate our website, what you can expect from us, and what we expect from you when shopping or subscribing with us.

By accessing or using our website, creating an account, or making a purchase, you agree to these Terms. If you don’t agree, please don’t use our site.

1. Who we are

onlē is a U.S.-based company offering professional-grade personal care and haircare products to both individual customers and licensed stylists through online sales, subscriptions, and wholesale programs.

If you have questions, you can reach us at:
CustomerService@onlepro.com

2. Using our website

You may browse and purchase products from our website by creating an account linked to your Sola Stylist..

  • You agree to provide accurate and complete information when creating your account or making a purchase.
  • You are responsible for keeping your login information private.
  • You must be at least 18 years old to create an account or place an order.

We reserve the right to suspend or terminate accounts that violate these Terms or misuse our website.

3. Products and availability

We do our best to display our products accurately, including colors and descriptions, but differences in screen settings may cause slight variations.
All products are subject to availability. We may limit quantities or discontinue products at any time without notice.

4. Orders, pricing, and payments

All prices are listed in U.S. dollars. Taxes and shipping fees are calculated at checkout.
We accept major credit cards and other secure payment methods listed on our website.
Your order is confirmed once payment is processed and you receive an order confirmation email.

If there’s a pricing or listing error, we reserve the right to correct it and contact you before shipping your order.

5. Shipping

We currently ship within the United States.
Shipping times and costs will be displayed at checkout.
Once your order ships, you’ll receive tracking information by email.

6. Returns & refunds

We want you to love your onlē products! If you’re not completely satisfied, you can request a full refund within 30 days of purchase, as long as at least 50% of the product remains in the original packaging.

To start a return, email CustomerService@onlepro.com with your order number and reason for return. Once your return is received and inspected, we’ll issue your refund to your original payment method.

7. Subscriptions

If you sign up for a product subscription:

  • You authorize onlē to automatically charge your saved payment method at the frequency you choose.
  • You can pause, modify, or cancel your subscription anytime in your account settings.
  • Changes must be made at least 48 hours before your next scheduled charge.

We’ll send reminders and updates about your subscription by email.

8. Wholesale accounts (licensed stylists only)

Licensed Sola stylists can apply for a wholesale account with onlē.
Wholesale pricing and minimum order requirements are available only to approved accounts.
We reserve the right to verify eligibility and deny or revoke wholesale access at our discretion.

9. Promotions and offers

Any special promotions, discounts, or offers are subject to their own terms, which will be shared when applicable. Promotions can’t be combined unless stated otherwise.

10. Intellectual property

All content on our site — including text, images, graphics, and product names — belongs to onlē and is protected by copyright and trademark laws.
You may not copy, reproduce, or distribute our content without written permission.

11. Limitation of liability

To the fullest extent permitted by law, onlē is not liable for any indirect, incidental, or consequential damages that may result from your use of our website or products.
Our total liability for any claim will not exceed the amount you paid for the product in question.

12. Privacy and cookies

Your personal information is handled in line with our Privacy Policy and Cookie & Preference Policy. Please review them to understand how we collect and use your data.

13. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict of law rules.

Any disputes that can’t be resolved directly between us will be handled in the appropriate state or federal courts located in California.

14. Updates to these Terms

We may update these Terms occasionally to reflect changes in our business, products, or legal requirements.
When we do, we’ll post the revised version on this page with a new “Last Updated” date.

Thank you for being part of onlē!
We’re committed to providing high-quality, ethical products and a great experience every time you visit.